01Funds Held Securely
Regulated escrow, not the seller
Your money sits in a regulated, insured escrow account. The seller never holds or controls your deposit.
From browsing to closing.
Here is how it works.
Every step protects both buyer and seller. You stay in control, your funds are never at risk, and nothing transfers without your approval.
Built-in protections
Three safeguards on every deal.
02Dispute Protection
Freeze funds the moment you need to
Open a dispute anytime during inspection. Funds freeze immediately while Escrow.com reviews the situation.
03You Control Release
Nothing moves without your approval
Money only transfers when you explicitly approve the release. You have the final say at every step.
Finding and agreeing on a deal.
These steps happen entirely within our platform, before any money is involved.
01Sign NDA
Protect both sides before any details are shared
When you find a listing you are interested in, you will sign a Non-Disclosure Agreement before seeing private financials or contacting the seller. This legally protects the seller's confidential client data and confirms you are a verified buyer.
Your NPN verification is confirmed at this stage. Only licensed professionals can access listings.
02Review Details
See everything before making a move
Once your NDA is signed, the full listing unlocks: average client tenure, age, cashflow breakdown, carrier mix, and other private metrics. Take your time. There is no pressure to move forward until you feel confident.
You have full access to review private data before submitting any offer.
03Send an Offer
Express interest. No commitment required.
Submitting an offer simply starts the conversation. You are expressing a price and terms you would be willing to consider. No money changes hands, no contract is signed, and you are under no obligation to continue if the deal does not feel right. However, if the seller rejects your offer, the negotiation ends and you will no longer be able to send another offer to that seller for this listing. You can pay with cash or with financing. Cash means you fund the purchase yourself; financing means you obtain a loan from a third party. Medicare Book Exchange does not provide financing. Any financing must be arranged by you through your own lender or a third-party financing provider.
An offer is not binding, but a rejection is final. Once rejected, you cannot send a new offer to the same seller for that listing.
04Negotiate
Take your time. There is no pressure to commit.
The seller can accept, reject, or counter your offer. You are free to accept a counter, make another offer, or walk away. Keep in mind that if either party rejects the offer, the negotiation ends permanently and neither side can send further offers. All communication is through our encrypted messaging system, and you remain under no obligation until you choose to proceed to escrow.
A rejection ends the negotiation. Once rejected, you cannot send another offer to the same seller for that listing.
05Offer Accepted
Both sides agree. The buyer has 10 days to proceed.
When the seller accepts your offer, all other pending offers on that listing are paused. This is an agreement in principle, not a binding contract. You have 10 days to initiate escrow checkout. You can cancel the accepted offer at any time from your messages panel before the deadline. If the 10-day window passes without action, the offer is automatically cancelled and the listing reopens for other buyers.
The buyer has a 10-day window to initiate escrow. If the deadline passes, the offer is cancelled and the listing automatically reopens.
Escrow begins here
Your funds are now protected.
Powered by Escrow.com, a licensed, regulated third party. Your money stays in a neutral holding account until you approve the release.
Closing securely through escrow.
Five steps from initiating escrow to releasing funds, with you in control at every stage.
06Escrow Initiated
A secure, neutral account is opened
We open a formal escrow transaction through Escrow.com, one of the most trusted and regulated escrow providers in the United States. This creates a neutral holding environment, completely separate from the seller's reach.
Escrow.com is licensed and regulated. Neither you nor the seller controls the account.
07Transaction Created
Terms are locked in writing
The exact terms (purchase price, inspection period, and both parties' identities) are recorded in a binding escrow agreement. Both buyer and seller must agree to these terms before anything proceeds.
You can review every detail before agreeing. Nothing is hidden.
08Funds Deposited
Money goes to escrow, not to the seller
When you deposit your funds, they are transferred into the escrow account held by Escrow.com. The seller has zero access to this money. It sits in a regulated, insured holding account until you explicitly authorize its release.
The seller cannot withdraw, access, or touch your funds at any stage.
09Inspection Period
You verify everything before committing
This is your protected window to review all transfer documents, book-of-business details, and supporting materials. If anything does not match what was agreed, you can raise a dispute and your funds remain frozen until it is resolved.
If you are not satisfied, you can dispute the transaction and funds are held while the issue is reviewed.
10Funds Released
Money transfers only when you approve
Funds are released to the seller only after you explicitly confirm that you have received what was agreed. You control this step. No approval, no release. Once you confirm, the transaction is complete and the book of business is yours.
You have the final say. Nothing transfers without your active confirmation.
How money moves
How your money actually flows.
Deposit goes from your bank to a licensed Escrow.com account. The seller is paid only after you approve release.
Your Bank
You deposit the purchase funds into escrow.
Buyer initiatesEscrow.com
Held in a neutral, regulated account. Not us. Not the seller.
Neutral holdYour Approval
You confirm everything checks out after inspection.
You decideSeller Receives
Funds release only after your explicit approval.
Protected close
Funds stay in escrow until you release them. The seller cannot access deposited funds until you approve the transfer.
Prepare for the escrow process.
Preparation turns a strong deal into a smooth close. Have the right paperwork ready from day one.
Some carriers may require the following; check with your carrier for their specific process.
For Sellers
What to have ready
- Agreements, documents, and verification of identity ready for escrow
- If your carrier requires it: Agent of Record (AOR) change form and, when not selling your complete book with that carrier, an AOR membership list
- Submit requests and supporting documentation to your carrier’s broker support as required
- If applicable, send member notification letters to affected members with the new agent/agency name and effective date
For Buyers
What to have ready
- Agreements, documents, and verification of identity ready for escrow
- Ensure your license and agency details are current
- Be ready to coordinate with the seller and carrier on any carrier-specific transfer requirements
For your safety. Use your judgment.
Our process and escrow are designed to protect you, and your best protection is your own judgment. We encourage every user to:
- Review before you commit. Read listing details, financials, and terms carefully. Don’t assume; verify what matters to you.
- Think before you accept. Whether you’re accepting an offer or moving to escrow, take the time you need. There’s no reward for rushing, and no penalty for pausing to ask questions.
- Use the tools we give you. Messaging, inspection periods, and dispute options exist so you can clarify, confirm, and protect yourself. Use them.
We built this so you can transact with confidence. Taking a moment to think things through is part of that, and we’re here to support decisions you’ve made with care.
Common concerns, answered.
Medicare books of business contain sensitive client data: policy details, carrier relationships, and revenue figures. The NDA protects the seller's confidential information while ensuring only serious, verified buyers gain access. It is standard practice in any professional business sale.
No. Submitting an offer is not a binding commitment. It simply opens a conversation with the seller. You are free to withdraw, renegotiate, or walk away at any point before you choose to proceed to escrow checkout. No money changes hands and no contract is formed during the offer stage. If a seller accepts your offer but you choose not to proceed, you can cancel it from your messages panel at any time, or simply let the 10-day window expire. The offer is cancelled automatically and the listing reopens.
You have 10 days from the moment the seller accepts your offer to initiate the escrow process. A countdown is shown in your messages panel so you always know how much time remains. If the deadline passes without action, the offer is automatically cancelled and the listing reopens. You can also cancel the offer yourself at any point before the deadline, with no penalty and no obligation.
Sellers receive an email notification when you submit an offer. If they do not respond, your offer remains pending and you can reach out through the encrypted messaging system. There is no obligation on your end until the seller accepts and you choose to proceed.
Yes, you can make offers on multiple listings simultaneously. Each offer is handled independently. You are never obligated to proceed, even if a seller accepts. Moving to escrow is your choice.
During the inspection period you can open a dispute. Your funds remain fully frozen in escrow while Escrow.com reviews the situation. If the dispute is upheld, your money is returned to you.
No. Once deposited, your funds are held by Escrow.com in a regulated account. The seller has absolutely no ability to withdraw or access the money until you approve the release.
You can raise a dispute during the inspection period. If both parties agree to cancel, funds are returned according to the escrow agreement terms. Escrow.com facilitates fair resolution for both sides.
Yes. Escrow.com is licensed by the California Department of Financial Protection and Innovation, and is one of the oldest and most established online escrow providers. Your funds are held in FDIC-insured accounts.
The escrow service fee is approximately 0.89% of the transaction amount (minimum $25), split between both parties equally. This covers the secure holding and administration of your funds throughout the process.
Ready when you are
Proceed with confidence.
Browse and explore at your own pace. Offers are non-binding, and you choose if and when to move forward.